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Copyright Clyde Duke. All Rights Reserved | Returns

RETURNS & EXCHANGES

To obtain a full refund or exchange we must be notified within 10 days and receive goods within 21 days of purchase.

Good must:
- not show any visible signs of wear
- be packaged in original box it was sent
- have tags fully attached
- be sent with original receipt from purchase
- be in original condition as it was sent

*If the above criteria is not met refund or exchange may be refused.
*Standard delivery charges will apply for re-orders and exchanges.

How to return or exchange goods
Notify Clyde Duke by sending us an email at info@clydeduke.com.au within 10 working days of purchase including your order/invoice number, address and what size you would like to swap it for or whether you would like a refund.

PO Box 6170
Chapel St Nth
South Yarra 3141

Refunds and exchanges will be processed within 48 hours from receiving goods.

AT NO TIME DOES CLYDE DUKE TAKE RESPONSIBILITY FOR SIZING OF GOODS AND PHOTOS COLOURING THAT MAY VARY. WE WILL DO OUR BEST TO GUIDE YOU IF IT'S KNOWN THAT A PRODUCT IS A SMALLER OR BIGGER FITTING AND IF THE COLOUR MAY VARY FROM THAT OF THE PHOTO.

| Shipping

SHIPPING DETAILS

Shipping Terms & Conditions
Once Clyde Duke receives payment for the purchase, an email will be sent to the buyer to confirm the purchase. The buyers t-shirt will be delivered to the buyer via Australia Post. Stand delivery of goods (postage and handling) - $10 Delivery of goods will take within 7 business days from confirmation of order. Clyde Duke ships goods Australia wide, however at this time we do NOT accept international orders through our website till further notice

Customer Service Policy
Clyde Duke is committed to providing exceptional customer service and quality products. We endeavour to make sure that all products listed on our website are currently in stock and pricing is true and correct. If you have any quires about our stock you can contact us on 0421 280 248 between the hours of 9am to 5pm. Standard delivery timeframes are 7 business days; in the event that an ordered item is not available or we are unable to fulfil your order we will notify you within 2 business days to arrange an agreeable alternative item, a backorder or a full refund.

Privacy Policy
Clyde Duke is dedicated to keeping your details private. Any information, we collect in relation to you, is kept strictly secured. We do not pass on/sell/swap any of your personal details with anyone. We use this information to identify your orders and to personalise your shopping experience with us; that's all. Clyde Duke uses cookies to allow you to login to your account, maintain a shopping cart and to purchase items in your shopping cart. Cookies sent to your computer from Clyde Duke only last while you're browsing our website. We do not store persistent cookies on your computer. Cookies also allow us to give you a more personalised shopping experience by displaying products that interest you throughout our product pages, thus providing you with a more friendly, interesting and enjoyable shopping experience.

Whenever you use our web site, or any other web site, the computer on which the web pages are stored (the Web server) needs to know the network address of your computer so that it can send the requested web pages to your Internet browser. The unique network address of your computer is called its "IP address," and is sent automatically each time you access any Internet site. From a computer's IP address, it is possible to determine the general geographic location of that computer, but otherwise it is anonymous.

We do not keep a record of the IP addresses from which users access our site except where you have specifically provided us with information about yourself, in which case we also record your IP address for security purposes. An example of this would be when proceeding to a checkout to finalise an order you may wish to make. After completing the form provided, your IP address will be stored along with a transaction number that allows us to track your order. Clyde Duke ABN:11 224 029

Security Policy
When purchasing from Clyde Duke your financial details are passed through a secure server using the latest 128-bit SSL (secure sockets layer) encryption technology.128-bit SSL encryption is approximated to take at least one trillion years to break, and is the industry standard. If you have any questions regarding our security policy, please contact our customer support centre info@clydeduke.com.au

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